WHAT IS CRM
CRM software is the method used by all companies, from large holdings to small, medium-sized and micro-sized companies, to increase their sales profitability and to control and plan their business follow-up processes without any problems.
You can start by first understanding the problem you are trying to solve. To determine which CRM solution will be most effective, you can make decisions more easily by prioritizing goals.
WHY USE IT
The purpose of businesses using CRM is to manage the business in a successful process by providing a healthy internal communication and to obtain successful results from the processes that work correctly.
In a business that uses the CRM program for its intended purpose, all units perform the right task at the right time. This is one of the most important factors that affect the company's quality service/product offering to the market.
After you start to manage your business processes better with the CRM program, your productivity will increase and your growth will accelerate. This means you need to be able to successfully manage more clients and larger businesses.
For this reason, the CRM program is a program that you will need more in your business in the long run and that can become the skeleton of your business process. Therefore, it not only improves your internal processes, but also improves your relations with your business environment.